Cancellation & Refund Policy

Last Updated: 21 August 2026

This Cancellation & Refund Policy applies to purchases made through the Evvik Home website.

Evvik Home is operated by Evvik Innovation Private Limited, Kanyakumari, Tamil Nadu, India.

1. Order Cancellation

Customers may request cancellation of an order by contacting Evvik Home as soon as possible after placing the order.

Cancellation requests are subject to the stage of order processing and production.

For products that have not yet entered production or dispatch, we will make reasonable efforts to accommodate eligible cancellation requests.

Once a product has entered production, has been customized specifically for the customer, or has been dispatched, cancellation may no longer be possible except where required by applicable law or as otherwise agreed by Evvik Home.

2. Customized and Made-to-Order Products

Customized or made-to-order furniture may be produced specifically according to the customer's selected specifications.

Accordingly, cancellation after production has commenced may not be accepted, except where required by applicable law or where the product is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

Any special cancellation conditions applicable to a customized order will be communicated to the customer before production where appropriate.

3. Returns

Because furniture is a large and carefully manufactured product, returns are subject to product condition and eligibility.

A return may be considered where:

  • The product is received damaged

  • The product has a manufacturing defect

  • The wrong product has been delivered

  • The product materially differs from the confirmed order

Customers should contact Evvik Home promptly after delivery if they believe a product is damaged, defective or incorrect.

Photographs or videos may be requested to help us assess the issue and arrange an appropriate resolution.

4. Products Not Eligible for Return

Subject to applicable consumer rights and statutory remedies, products may not be eligible for return where:

  • The product has been damaged through misuse or negligence after delivery

  • The product has been modified or repaired by an unauthorized person

  • The product has been stained or damaged through improper cleaning

  • Damage results from normal wear and tear

  • The customer has selected an incorrect specification, colour or option

  • A customized product is returned solely because the customer has changed their preference after production

This does not limit any rights available to consumers under applicable Indian law.

5. Damaged Products on Delivery

If your product arrives visibly damaged, please contact Evvik Home as soon as reasonably possible.

We may request photographs or videos of:

  • The outer packaging

  • The product

  • The damaged area

  • The shipping label

Depending on the circumstances, we may arrange repair, replacement, refund or another appropriate remedy.

6. Defective or Incorrect Products

If a product has a manufacturing defect or we have supplied an incorrect product, please contact us promptly.

After reviewing the issue, Evvik Home may provide an appropriate remedy, which may include repair, replacement, refund or another solution, subject to applicable law and the circumstances of the case.

7. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method permitted by the applicable payment system.

The time taken for the amount to appear in the customer's account may depend on the payment provider or banking institution.

8. Shipping Charges

Where an order is cancelled or returned, treatment of shipping, delivery, installation or other charges will depend on the reason for cancellation or return and the applicable circumstances.

Where a product is defective, damaged, incorrectly supplied, or another statutory remedy applies, Evvik Home will handle applicable charges in accordance with the relevant legal requirements.

9. How to Request a Cancellation, Return or Refund

Please contact Evvik Home using the contact details provided on our website and include:

  • Order number

  • Customer name

  • Contact number

  • Reason for the request

  • Photographs or videos where relevant

Our team will review the request and communicate the next steps.

10. Consumer Rights

Nothing in this policy is intended to remove, restrict or waive any rights or remedies available to consumers under applicable Indian law.

The policy operates subject to the Consumer Protection Act, 2019, applicable Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws and regulations.

11. Dispute Resolution and Jurisdiction

We encourage customers to contact Evvik Home first so that we can attempt to resolve any concern promptly.

Subject to applicable consumer protection laws and the jurisdiction of competent statutory authorities and Consumer Commissions, disputes arising from transactions with Evvik Home shall be subject to the jurisdiction of the competent courts at Nagercoil, Kanyakumari District, Tamil Nadu, India.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent Consumer Commission or other authority having jurisdiction under applicable law.

12. Policy Updates

We may update this Cancellation & Refund Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date.

Evvik Home
Operated by Evvik Innovation Private Limited
Kanyakumari, Tamil Nadu, India